Shipping policy
Shipping Policy
At Cavile, we are committed to delivering your order safely and promptly. Below are our shipping details:
Shipping Rates & Delivery Times
- Austria & Germany: 4.99 (Estimated delivery: 1-4 business days)
- European Union (Excluding Austria & Germany): €6.99 (Estimated delivery: 3-5 business days)
- United Kingdom: £6.99 (Estimated delivery: 3-5 business days)
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Rest of the World: €14.99 (Estimated delivery: 6-9 business days)
Free Shipping on all EU orders over €100.
All shipping prices include applicable customs duties and taxes, ensuring a smooth delivery experience with no additional fees upon arrival. In the rare instance that you are charged customs duties, please contact our customer care team, and we will work to resolve the issue promptly.
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other unforeseen circumstances.
Order Processing
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking information once your order has been shipped.
Returns:
We want you to shop with confidence. If you’re not completely satisfied, you can return your item within 14 days of receiving it—no questions asked. Items must be unused and in original packaging.
Lost or Delayed Shipments
- If your order is delayed beyond the estimated timeframe, please contact us at support@cavile.com for assistance.
- Cavile is not responsible for lost or stolen packages once marked as delivered by the courier.
If you have any questions regarding your order, feel free to reach out—our team is happy to assist you!